Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail 1st class . For overseas customers , please contact us for your countries costs .
Shipping fees include handling and packing fees as well as postage costs. Postage fees vary according to total weight of the shipment.
Special care is taken with fragile objects as our items are well-protected and sent out in padded envelopes
Returns & Refunds
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price plus postage as you wish. We do not want you to have anything from Knotical But Nice that is not completely satisfactory.
If you are not entirely satisfied with your purchase, we’re here to help.
- You have 14 days to return an item from the date you received it.
- Please contact us before retuning an item with the reason and whether you wish for the item to be exchanged or if you require a full refund
- Please note: goods bespoke or made-to-order to your specific requirements, are non-refundable, unless faulty.
- Sales items are non refundable.
Once we receive your item, we will notify you that we have your returned item and inform you on the status of your refund.
We will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item.